Clients are at the heart of everything we do. Our guiding principal is that every action we take should help a client, or help an Aon colleague help a client. We measure client satisfaction in the best way possible: by asking our clients what they think. Using a 10 point scoring methodology, our clients provide annual feedback as to our performance. This process creates the industry’s most transparent view of the work we perform, and holds our team accountable for delivering value to the areas of your business where it can have the most impact. Here are a few things our clients have said about working with Aon Grand Rapids:

“I feel that we are important to Aon.”

— Vice President of Finance, Retail

“ I absolutely love partnering with Aon – the Grand Rapids team is terrific. I cannot imagine doing this on my own without their knowledge and experience. In addition, they are truly great people to work with, regardless of the task at hand.”

— Director of Human Resources, Higher Education

“ Aon is always there and is an expert; Aon listens to concerns. Aon has good programs, tools, information, and intelligence.”

— Risk Manager, Health Care

“ Great local team that interacts well with other regional and national resources. Good renewal processes on insured programs. Bring new ideas and solutions.”

— Risk Manager, Manufacturing

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